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Detailed Information on the Processing of Your Personal Data

Bailey Blake

 

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

 

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

  • MailJet

    MailJet is an email marketing sending service provided by Mailgun Technologies, Inc.

    For more information on the privacy practices of MailJet, please visit their Privacy policy: https://www.mailjet.com/security-privacy/

 

Activity Tracking

We use the anonymized activity data generated by the platform to record interactions and progression through the website. We do not share Your personal information with the Third Party.

  • SCORM Cloud

    MailJet is an email marketing sending service provided by Mailgun Technologies, Inc.

    SCORM is a set of technical standards for eLearning products, and SCORM Cloud is the platform where these eLearning records are kept. Rustici Software, LLC, provides SCORM Cloud. For more information on the privacy practices of SCORM Cloud, please visit their Privacy policy: https://rusticisoftware.com/products/gdpr/

 

Customer Support

We use Live Chat and Support Ticket solutions to provide teachers and students with effective real-time support.

  • ZenDesk

    ZenDesk is a cloud-based customer support and ticketing platform. For more information on ZenDesk and their information security practices, please visit their Privacy Policy: https://www.zendesk.com/

  • IBM Watson Assistant

    Watson Assistant is an artificial intelligence-based Live Chat solution. For more information on the privacy practices of IBM Watson Assistant, please visit their Privacy policy: https://www.ibm.com/ca-en/privacy

 

Other Third Party Providers

We use several other platforms and services to offer a diverse range of activities and resources. Some eConcordia courses use the following services.

 

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details, other than the 4 last digits. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

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