eConcordia makes every effort to prevent technical issues. All courses undergo a rigorous quality assurance process to ensure that smooth course delivery. Still, sometimes technical issues can occur. Depending on the specific issue you are facing, you may have to contact one of the following support desks.
- The eConcordia helpdesk can assist you with any issues related to your course or to the eConcordia platform including but not limited to:
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- Issues with videos loading or playing
- Issues with Quizzes, Tests or other assessments on the eConcordia platform (only)
- Problems uploading papers
- Questions about navigating your course or the eConcordia website
- Questions about payment or refunds for Course Materials Fees (only)
- Issues with discussion board posting
- Issues with your course dashboard
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Our helpdesk support agents are available Monday - Friday from 9AM - 5PM by live chat and email to assist you. You can reach them by email at helpdesk@econcordia.com
or through our EC Ami virtual assistant by clicking this icon on eConcordia.com.
- Concordia Instructional and Information Technology Services (IITS) can assist you with any issues related to
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- Login with your Student Net Name
- Your MS 365 account
- Your Student Hub
- Multi-factor Authentication
- Issues with the Concordia Moodle
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Or any other issue that is related to your Concordia student hub or Net Name. They can be contacted at Help@concordia.ca
For more information about IITS, how to submit a ticket or the IITS helpdesk hours please visit https://www.concordia.ca/offices/iits.html