If you cannot activate or access your course, you cannot play videos or you cannot access your textbook, it is usually a simple problem to fix.
If you are experiencing these types of technical difficulties, please try the following to resolve your issue:
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Use a computer rather than a phone.
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Ensure that you are running the latest version of Chrome, Firefox, or Safari (Mac).
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Clear the browser cache and cookies (ensuring "All time" is selected).
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Disable all browser extensions (some extensions can interfere with video playback and other functionality of your course).
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Change browser (i.e.: use Safari on a MacOS, use Chrome or Firefox on Windows).
If after trying all the above, your issue still persists, please contact eConcordia helpdesk at helpdesk@econcordia.com
To help us troubleshoot, please include a screenshot of the error message you are seeing and a brief description of the problem.