Student FAQ's

About eConcordia

• What Makes eConcordia Different?
• What Is The Difference Between eConcordia Courses and Classic Courses?
• What Are eConcordia Classic Courses?

General

• Do I Have to Be in Quebec to Complete My eConcordia Course?
• Can I Take Screenshots of My Course or Assessments?
• Do I Need To Use A Concordia Email Address? How do I Get One?
• My Course Is On The Concordia Moodle. Is That Part Of eConcordia?
• I Have A Problem With My Tuition Bill. Who Can Help Me?
• Who Can I Speak With About Prerequisite Courses or Course Selection?

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Fees and Refunds

• How Can I Get A Copy of My Receipt for My Course Material Fee?
• How Much Will My Tuition Fee Be For An eConcordia Course? Is The Course Materials Fee The Same As Tuition?
• Do I have to pay the course materials fee if I am exempt from paying tuition?
• How Can I Pay My Course Material Fee?
• I Dropped A Course, When Will I Be Refunded For The Course Materials Fee?
• What Is The Course Material Fee And Why do I have To Pay It?

Course Registration & Management

• I Dropped A Course, Why Do I Still See It In My Portal?
• How Do I Activate My Course?
• I Am A Student At Another University Who Would Like To Take An eConcordia Course, How Can I Do That?
• When Is The eConcordia Course Catalogue Available For The Next Academic Year?
• Why Did I Lose Access To My Course And/Or Receive A Refund Even Though I Did Not Drop The Course?
• The DNE Has Passed. How Can I Apply For Late Registration for an eConcordia Course?

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Exams and Quizzes

• Can I Apply For An External Exam?
• How Do I Take A Quiz On eConcordia?
• My Request for Exam Deferral Was Granted; How Do I Regain Access To My Course?
• How Do COLE Exams Work?
• I Have Two Exams Scheduled At The Same Time, What Should I Do?
• I Was Taking A Quiz Or Test And Experienced A Technical Issue. Who Can I Contact ?

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Assignments and Uploads

• My upload assignment must be submitted in .DOC or .DOCX format, but I don't have Microsoft word, what can I do?

Academic Integrity

• How Does eConcordia Prevent Cheating and Plagiarism?
• What is the Academic Integrity Quiz and How Do I Complete It?

ACSD and Accessibility

• I Am Registered with the ACSD Office. How Do I know Whether I Will Receive Extra Time in My Course’s Assessments?
• When Is The Deadline To Apply For ACSD Accommodations For The Final Exam?
• I Have Specific Accessibility Needs. Who Should I Speak With?
• What should I Do If I Have Extra-Time Accommodations For Assessments?

Login

• What Is Multi-Factor Authentication?
• I Can’t Log in Because I Am Not Able to Receive a Verification Code. What Should I Do?
• I Can't Log In. What Should I Do?

Textbooks and Course Materials

• How do I add my eConcordia textbook to my Texidium library?
• I received a message about Third Party Cookies when trying to access my Texidium textbook. What should I do?
• How Do I Access Materials On The Course Reserves?
• What is Texidum and How Do I Access My E-Textbook?

Technical

• I Experienced a Technical Error That Prevented Me from Completing an Assignment or Assessment – What Should I Do?
• Who Can I Contact For Technical Difficulties?
• I Am Experiencing Technical Difficulties When Trying To Access My Course Or Play Videos. What Can I Do?
• What Are The Technical Requirements For eConcordia Courses?